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Knapp, Donna
4
Knapp, Donna
$79.99
$232.95−66% vs new7-day hassle-free returns. If the condition doesn't match our description, we'll refund you in full — no questions asked. Return policy
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A Guide to Service Desk Concepts by Donna Knapp provides a comprehensive introduction to service desk operations and IT support fundamentals. Published by Cengage Learning in 2013, this textbook covers essential topics for anyone entering the IT service management field, including customer service p
Publisher
Cengage Learning
Published
2013
Pages
416
Format
Paperback
Weight
1.30 lbs
Dimensions
9.13 × 7.38 in
Thickness
0.91 in
Student · Paperback
$79.99
$179.95−56%
