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About this book
About this book
A Guide to Service Desk Concepts by Donna Knapp provides a comprehensive introduction to service desk operations and IT support fundamentals. Published by Cengage Learning in 2013, this textbook covers essential topics for anyone entering the IT service management field, including customer service p
Details
Publisher
Cengage Learning
Published
2013
Pages
416
Language
English
Format
Paperback
Subject
Computers & Technology
ISBN-13
9781285063454
ISBN-10
1285063457
Weight
1.30 lbs
Dimensions
9.13 × 7.38 in
Thickness
0.91 in
$79.99
$232.95−66% vs new
1
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